Claiming your NDIS reimbursements

From time to time, you may have to pay for NDIS expenses out of your own pocket. When this happens, you’ll want to get your money back as quickly as possible.

We’ve laid everything out in this article, to make your reimbursement simple and smooth.

What are NDIS reimbursements?

A reimbursement is simply the NDIS paying you back for a support you’ve already covered with your own money. You pay upfront, then request for the cost to be returned from your plan budget, so you’re not out of pocket in the long run.

What can you be reimbursed for?

You can usually be reimbursed for most NDIS-funded supports, as long as:

• You have enough funding in the correct budget category
• The support is reasonable and necessary for your needs
• The claim includes the right information and documents

Here are some common situations where you might ask for a reimbursement:

• Urgent purchases, such as buying continence products or other essentials when you can’t wait for an invoice.
• When using smaller, unregistered providers who may not use invoices or NDIS billing systems.
• For transport claims (when travel is included in your plan because you cannot safely use public transport). This may include travel to appointments, work or community activities.

When is it better to request an invoice?

Whenever possible, it’s best to ask your provider to send their invoice directly to us (the plan manager) rather than paying up front and requesting a reimbursement. This way:

• You avoid being out of pocket while waiting to be reimbursed
• We can claim the funding more quickly and accurately for you
• It gives you and your provider peace of mind that everything meets the NDIS requirements

Some supports are also easier to claim when the provider sends the invoice directly to us because the rules around them are a little more complex. This includes:

• Therapy services (like physio and occupational therapy)
• Ongoing supports or in-home care
• Short Term Respite (STR)
• Larger purchases such as assistive technology (AT)

How to submit a reimbursement request

When you have plan management with My Plan Support, you get your very own Participant Portal. Here, you can submit your reimbursements in just a few clicks and track the status of payment.

If you prefer email, you can send us a valid tax invoice and proof of payment to accounts@myplansupport.com.au.

What we need to process a reimbursement

As your plan manager, we want to make sure you’re paid back as quickly as possible. To do that, we need a few important pieces of information, so your claim meets NDIS requirements.

Here’s what to include:

A valid tax invoice showing: 

• The provider’s ABN (unless they have an ABN exemption)
• What service or support was provided
• The date, description and cost
• The provider’s name and contact details

Proof of payment, such as: 

• A receipt or EFTPOS slip
• A bank statement screenshot showing the transaction
• If you paid cash, a cash receipt from the provider

Extra documents (when needed):

Some supports, like therapies or high-cost assistive technology, may need additional information such as a letter from an allied health professional or NDIA approval. If that’s the case, we’ll let you know exactly what’s required.

When will you receive your reimbursement?

The NDIA now takes a closer look at reimbursement claims, which can sometimes slow things down. We do our best to process your claim within 7 business days, as long as all the right documents are included.

Why choose My Plan Support as your NDIS plan manager?

With My Plan Support, you get your very own dedicated plan manager who knows your situation and goals. They’ll make sure you get speedy reimbursements, that your providers are paid on time so your supports aren’t impacted by payment delays, as well as being a trusted partner you can turn to for answers and NDIS support.

Learn more about My Plan Support now.