1. How can we tell if a participant is in PACE?
There are a few indicators that someone is likely to be in the PACE system. If they have an NDIS number starting with a 5 or are based in Tasmania they will be in PACE. If their plan start date is on or after February 2024 it is highly likely they are in PACE, but this should be double checked.
2. Are service bookings needed for PACE participants?
No, service bookings are not necessary for PACE participants. The endorsement process has replaced this, each provider a participant chooses will be endorsed in PACE. Plan managers should be endorsed as both “provider” and “plan manager”.
3. Do we need to wait for funds to be released in order to onboard a new PACE participant?
No, PACE clients need to endorse their preferred plan manager with the NDIA. This can be done via their LAC or by calling the National Contact Centre directly. We do not need to use the CRM (My Place Provider Portal) system via PRODA to book funds.
4. Should providers still continue to use Service Agreements?
Yes, it is recommended that service agreements are still completed as this is best practice for all NDIS supports. These can still assist with ensuring there is adequate funding available for a provider’s support and outlining the rights and responsibilities of participants and providers.